Telehealth Services

Stay healthier, happier, and right where you are with convenient, online telehealth care from Chase Brexton.

Notes:

In the case of a medical or psychological emergency, call 911 immediately.  Chase Brexton does not provide emergency care through telehealth or at any of our Centers.


If you are a new patient and have symptoms of COVID-19, call us to schedule an in-person visit: 410-837-2050. See the FAQs for more information for new patients and telehealth.


For troubleshooting or for answers to frequently asked questions, check out our FAQ section.

appointments, chase brexton, telehealth, telemedicineTelehealth is a bit like a video chat or Facetime.

Chase Brexton’s telehealth service allows you to see and hear your medical provider or behavioral health therapist from the comfort of your home or wherever you are. It allows your provider to see and hear you, too. 

You can have a telehealth visit using your smartphone, tablet, or computer.  Chase Brexton uses secure, safe telehealth technology to guarantee the highest levels of patient privacy during all visits!

Services offering telehealth visits include:

  • medical services for adults and children,
  • OB/GYN,
  • adult and pediatric transgender/gender diverse services,
  • behavioral health,
  • psychiatry and
  • substance use treatment.

For dental patients with emergency or urgent dental matters, please message your provider through MyChaseBrexton, your patient portal, or call 410-837-2050.

 

Make a Telehealth Appointment

appointments, confirm, telehealth, telemedicineFor a telehealth appointment, please call 410-837-2050 X4300.

To make a telehealth appointment, you will need:

  • To have an email address, cell phone number, or both!
  • A smartphone, tablet, or computer
  • Access to the internet

Current Chase Brexton patients: Depending on your health issue, you can choose to have either an audio-visual telehealth visit or a telephone audio/voice-only visit.

New patients: At this time, new patients must have an audio-visual telehealth appointment or an in-person appointment. No voice-only appointments for new patients.

 

Confirm Your E-visit Appointment: Check Your Email

appointments, chase brexton, confirm, telehealth, telemedicineAfter scheduling your appointment, you will receive either a text or an email (or both!) confirming your telehealth appointment. (If you do not receive a confirmation email or a text, see our FAQs below for what to do next!) The text and email will include:

Click on the link for the Telehealth Service Portal.

For best results, for best results use Safari for Apple devices and Chrome for Android devices and do NOT use Internet Explorer.
Apple users: please check the FAQs for set-up help.

 

Make Sure Your Device is Telehealth Compatible

telehealth, telemedicineOnce logged on to the Chase Brexton telehealth service portal, click the Pre-Video Visit Check button.

This will check if your smartphone, tablet, or computer will work during your telehealth e-visit.

  • You will see Success if your device is compatible.
  • You will see Fail if your device isn’t compatible.

Click the Notify Clinic button when either Success or Fail shows on your screen. If your device fails, call 410-837-2050 X4300 - current Chase Brexton patients can do a telephone-only visit; new patients will need to be seen at one of our Centers.

 

10 Minutes Before Your Telehealth E-Visit Appointment

telehealth, telemedicineLogin to the Chase Brexton telehealth service portal

  • Click the Appointments tab and select Check-In.
  • Review and update your personal information
  • Sign the consent forms for telehealth and telehealth billing
  • Once you've updated your information and signed the forms, click the Connect button.

After clicking Connect, you will be connected to a “virtual waiting room” until your provider is ready to start your visit.

FREQUENTLY ASKED QUESTIONS

FAQs: Technical Telehealth Qs

  • If you are already registered to use the patient portal, login here to get ready for your upcoming visit.
  • If you are not registered to use the patient portal, but know your Patient ID number, go to MyChaseBrexton.org and register. You will be asked to enter your Patient ID number and, as your password, enter your date of birth.
  • If you aren’t registered on the portal and don’t know your Patient ID, call 410-837-2050 X4300.

It's okay. If you are a current patient (current means you have seen your provider in the last 3 years) and your device fails the telehealth Visit Check, call us back and we will switch your appointment to a regular telephone visit: 410-837-2050 X4300.

If you are a new patient and your device fails the telehealth Visit Check, call us back and we will switch your appointment to an in-person appointment. At this time, we cannot do a telephone voice-only (no video) appointment for our new patients. 410-837-2050 X4300.

There are a couple things that Apple users may need to do to be able to use the telehealth audio and video. 

  • IOS 11-13 supported
  • Safari Web Browser Only
  • Make certain your Safari web browser is configure to Allow or Ask for Camera and Microphone access. Here's what to do:
    telehealth, telemedicine

    1: Open your Settings.

      
    telehealth, telemedicine

    2: In Settings, scroll down to the Safari app.

     

    3: Scroll to Microphone and Camera. You will need to adjust the settings on each. Click Camera.

      
    telehealth, telemedicine

    4: Click one or the other: Ask or Allow. Then go back to the previous screen and choose Microphone.

      
    telehealth, telemedicine

    5: Click Ask or Allow for the Microphone settings. Then close out of your Settings.

FAQs: General Qs About Telehealth

We completely understand that you're nervous right now.

If you are a current Chase Brexton patient, we can definitely see if your appointment could be a telehealth visit - many appointments can be.

If your appointment needs to be done in-person, we want you to know that we are taking EVERY precaution for the health of our patients, staff, and community:

  • All individuals entering any Chase Brexton Center will be screened for symptoms of COVID-19. Anyone with symptoms will be taken to a safe exam space to receive care.
  • All staff you will encounter will be wearing a face mask.
  • Every frequently touched surface is disinfected continuously throughout the day.
  • All waiting areas are reconfigured to ensure physical social distance of 6 feet.

During a telehealth visit, your provider can help you with many things such as:

  • hospital and routine follow-ups;
  • medication refills;
  • counseling and psychotherapy - anxiety, depression, post-traumatic stress disorder, substance use treatment, and more;
  • pain – joint, muscle, headaches, sprains and strains;
  • digestive issues – indigestion, vomiting, constipation, diarrhea;
  • general physical issues – fever, sleep disturbances, pink eye;
  • respiratory issues – coughing, asthma, allergies, sore throat;
  • skin issues - rashes, acne, infections;
  • and more.

Chase Brexton’s goal is to provide you high quality, affirming health care no matter what. Sometimes, we will need to see you in person.

But many issues, medical and behavioral, can be evaluated, discussed, and managed using telehealth! Either way, you will get care that is just for you - wherever you are.

You should set yourself up in a quiet space so you and your provider can talk without being disturbed.

It's also good to write down the following so you don't forget things you wanted to talk with your provider about during the appointment:

  • an up-to-date list of medications you are taking, 
  • any questions or health concerns you are having, and
  • any health documents or lab results you recently received.  

Yes! Sometimes you may need to be seen in-person to get the care you need for your health concern. This could be for a lot of reasons, like for labs or for a hands-on diagnosis. 

If your provider decides you need to be seen in-person, we want you to know that we are taking EVERY precaution for the health of our patients, staff, and community:

  • All individuals entering any Chase Brexton Center will be screened for symptoms of COVID-19. Anyone with symptoms will be taken to a safe exam space to receive care.
  • All staff you will encounter will be wearing a face mask.
  • Every frequently touched surface is disinfected continuously throughout the day.
  • All waiting areas are reconfigured to ensure physical social distance of 6 feet.

FAQs: New Patients

Yes, you can. BUT if your device doesn't work for a telehealth appointment OR if you have a health issue that needs to be addressed in person (say, you need tests or an in-person physical), you will have to come to a Chase Brexton Center for your appointment.

Please be assured, especially during the COVID-19 pandemic, that we are taking EVERY precaution for the health of our patients, staff, and community:

  • All individuals entering any Chase Brexton Center will be screened for symptoms of COVID-19. Anyone with symptoms will be taken to a safe exam space to receive care.
  • All staff you will encounter will be wearing a face mask.
  • Every frequently touched surface is disinfected continuously throughout the day.
  • All waiting areas are reconfigured to ensure physical social distance of 6 feet.

Right now, individuals who are new to Chase Brexton are only able to start with a Chase Brexton Behavioral Health provider by meeting with them in person for the initial assessment. This appointment will help you and your provider determine a good treatment plan and what is the best way to help you in the long run.

Please be assured, especially during the COVID-19 pandemic, that we are taking EVERY precaution for the health of our patients, staff, and community:

  • All individuals entering any Chase Brexton Center will be screened for symptoms of COVID-19. Anyone with symptoms will be taken to a safe exam space to receive care.
  • All staff you will encounter will be wearing a face mask.
  • Every frequently touched surface is disinfected continuously throughout the day.
  • All waiting areas are reconfigured to ensure physical social distance of 6 feet.

Yes. Current Chase Brexton medical and dental patients can make a new telehealth appointment with a Behavioral Health provider. Call 410-837-2050 to set up your appointment. 

If you are asked to come into your Chase Brexton Center for an initial intake appointment, please know that 

we are taking EVERY precaution for the health of our patients, staff, and community:

  • All individuals entering any Chase Brexton Center will be screened for symptoms of COVID-19. Anyone with symptoms will be taken to a safe exam space to receive care.
  • All staff you will encounter will be wearing a face mask.
  • Every frequently touched surface is disinfected continuously throughout the day.
  • All waiting areas are reconfigured to ensure physical social distance of 6 feet.

Before scheduling your appointment, please call our Social Work Eligibility Specialists to help you find coverage or to set up a sliding fee scale. You can reach the team at: 410-837-2050 X8806.

FAQs: Telehealth & Insurance & Billing

If a co-pay is required for your telehealth visit, you will receive a bill after the visit and during our normal billing cycle.

No. Telehealth is available for all patients - with or without insurance. 

If you are on a sliding fee scale, you will be billed the same amount as you would if the visit were in-person.

Yes, definitely. 

If you are a current patient and have your sliding fee scale set up, you will be billed the same as you would if the visit were in-person. 

If you are a new patient, please call our Social Work Eligibility Specialists to see about getting coverage or to set up a sliding fee scale for you. You can reach the team at: 410-837-2050 X8806