Telehealth Services

• If you are already registered to use the patient portal, login here to get ready for your upcoming visit.
• If you are not registered to use the patient portal, but know your Patient ID number, go to MyChaseBrexton.org and register. You will be asked to enter your Patient ID number and, as your password, enter your date of birth.
• If you aren’t registered on the portal and don’t know your Patient ID, call 410-837-2050 X4300.

It's okay. If you are a current patient (current means you have seen your provider in the last 3 years) and your device fails the telehealth Visit Check, call us back and we will switch your appointment to a regular telephone visit: 410-837-2050 X4300.

If you are a new patient and your device fails the telehealth Visit Check, call us back and we will switch your appointment to an in-person appointment. At this time, we cannot do a telephone voice-only (no video) appointment for our new patients. 410-837-2050 X4300.

There are a couple things that Apple users may need to do to be able to use the telehealth audio and video. 

• IOS 11-13 supported
• Safari Web Browser Only
• Make certain your Safari web browser is configure to Allow or Ask for Camera and Microphone access. Here's what to do:
  

  1: Open your Settings.

    
  

  2: In Settings, scroll down to the Safari app.

   
  

  3: Scroll to Microphone and Camera. You will need to adjust the settings on each. Click Camera.

    
  

  4: Click one or the other: Ask or Allow. Then go back to the previous screen and choose Microphone.

    
  

  5: Click Ask or Allow for the Microphone settings. Then close out of your Settings.

We completely understand that you're nervous right now.

If you are a current Chase Brexton patient, we can definitely see if your appointment could be a telehealth visit - many appointments can be.

If your appointment needs to be done in-person, we want you to know that we are taking EVERY precaution for the health of our patients, staff, and community:

• All individuals entering any Chase Brexton Center will be screened for symptoms of COVID-19. Anyone with symptoms will be taken to a safe exam space to receive care.
• All staff you will encounter will be wearing a face mask.
• Every frequently touched surface is disinfected continuously throughout the day.
• All waiting areas are reconfigured to ensure physical social distance of 6 feet.

During a telehealth visit, your provider can help you with many things such as:

• hospital and routine follow-ups;
• medication refills;
• counseling and psychotherapy - anxiety, depression, post-traumatic stress disorder, substance use treatment, and more;
• pain – joint, muscle, headaches, sprains and strains;
• digestive issues – indigestion, vomiting, constipation, diarrhea;
• general physical issues – fever, sleep disturbances, pink eye;
• respiratory issues – coughing, asthma, allergies, sore throat;
• skin issues - rashes, acne, infections;
• and more.

Chase Brexton’s goal is to provide you high quality, affirming health care no matter what. Sometimes, we will need to see you in person.

But many issues, medical and behavioral, can be evaluated, discussed, and managed using telehealth! Either way, you will get care that is just for you - wherever you are.

You should set yourself up in a quiet space so you and your provider can talk without being disturbed.

It's also good to write down the following so you don't forget things you wanted to talk with your provider about during the appointment:

• an up-to-date list of medications you are taking, 
• any questions or health concerns you are having, and
• any health documents or lab results you recently received.  

Yes! Sometimes you may need to be seen in-person to get the care you need for your health concern. This could be for a lot of reasons, like for labs or for a hands-on diagnosis. 

If your provider decides you need to be seen in-person, we want you to know that we are taking EVERY precaution for the health of our patients, staff, and community:

• All individuals entering any Chase Brexton Center will be screened for symptoms of COVID-19. Anyone with symptoms will be taken to a safe exam space to receive care.
• All staff you will encounter will be wearing a face mask.
• Every frequently touched surface is disinfected continuously throughout the day.
• All waiting areas are reconfigured to ensure physical social distance of 6 feet.

Yes, you can. BUT if your device doesn't work for a telehealth appointment OR if you have a health issue that needs to be addressed in person (say, you need tests or an in-person physical), you will have to come to a Chase Brexton Center for your appointment.

Please be assured, especially during the COVID-19 pandemic, that we are taking EVERY precaution for the health of our patients, staff, and community:

• All individuals entering any Chase Brexton Center will be screened for symptoms of COVID-19. Anyone with symptoms will be taken to a safe exam space to receive care.
• All staff you will encounter will be wearing a face mask.
• Every frequently touched surface is disinfected continuously throughout the day.
• All waiting areas are reconfigured to ensure physical social distance of 6 feet.

Right now, individuals who are new to Chase Brexton are only able to start with a Chase Brexton Behavioral Health provider by meeting with them in person for the initial assessment. This appointment will help you and your provider determine a good treatment plan and what is the best way to help you in the long run.

Please be assured, especially during the COVID-19 pandemic, that we are taking EVERY precaution for the health of our patients, staff, and community:

• All individuals entering any Chase Brexton Center will be screened for symptoms of COVID-19. Anyone with symptoms will be taken to a safe exam space to receive care.
• All staff you will encounter will be wearing a face mask.
• Every frequently touched surface is disinfected continuously throughout the day.
• All waiting areas are reconfigured to ensure physical social distance of 6 feet.

Yes. Current Chase Brexton medical and dental patients can make a new telehealth appointment with a Behavioral Health provider. Call 410-837-2050 to set up your appointment. 

If you are asked to come into your Chase Brexton Center for an initial intake appointment, please know that 

we are taking EVERY precaution for the health of our patients, staff, and community:

• All individuals entering any Chase Brexton Center will be screened for symptoms of COVID-19. Anyone with symptoms will be taken to a safe exam space to receive care.
• All staff you will encounter will be wearing a face mask.
• Every frequently touched surface is disinfected continuously throughout the day.
• All waiting areas are reconfigured to ensure physical social distance of 6 feet.

Before scheduling your appointment, please call our Social Work Eligibility Specialists to help you find coverage or to set up a sliding fee scale. You can reach the team at: 410-837-2050 X8806.

If a co-pay is required for your telehealth visit, you will receive a bill after the visit and during our normal billing cycle.

No. Telehealth is available for all patients - with or without insurance. 

If you are on a sliding fee scale, you will be billed the same amount as you would if the visit were in-person.

Yes, definitely. 

If you are a current patient and have your sliding fee scale set up, you will be billed the same as you would if the visit were in-person. 

If you are a new patient, please call our Social Work Eligibility Specialists to see about getting coverage or to set up a sliding fee scale for you. You can reach the team at: 410-837-2050 X8806