Stay healthier, happier, and right where you are with our easy, online telehealth care from Chase Brexton.
Chase Brexton does not provide emergency medical or mental health care. Dental patients with emergency or urgent dental matters, please message your provider through MyChaseBrexton, your patient portal, or call 410-837-2050.
LIFE-THREATENING MEDICAL EMERGENCY? Call 911 immediately.
MENTAL HEALTH CRISIS OR SUICIDAL THOUGHTS? Call 988 immediately.
Download the App
For best results, download the Chase Brexton Patient Portal app and login for your appointment there:
RUN INTO TROUBLE? HAVE QUESTIONS? Check the FAQ section below.
NEED HELP WITH LOGGING ON? Reach out to our Telehealth Support team by calling 1-833-692-5190.
For a telehealth appointment, please call 410-837-2050 X4300. Or search to see if your provider has online scheduling. Click here to begin searching.
To be able to see your provider via a telehealth appointment, you will need:
- To have an email address, cell phone number, or both!
- A smartphone, tablet, or computer that has internet access.
Remember, annual wellness exams, dental exams, and some other appointments cannot be done through telehealth. Services offering telehealth visits include:
- medical services for adults and children,
- OB/GYN,
- gender affirming care,
- behavioral health,
- psychiatry, and
- substance use treatment.
Get ready for your appointment following the steps below. Questions? Check the FAQ.
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A few days before your appointment, you will receive either a text or an email (or both!) confirming your telehealth appointment.
If you do not receive a confirmation email or a text, see our FAQs below for what to do next!
The text and email will include:
- A link to the Chase Brexton Telehealth Service Portal, and
- Your Patient ID number.
Open and login to your Chase Brexton app on your phone or tablet.
In the app:
- Click the Appointments link on the menu.
- Go to the correct appointment from your appointments list and click the camera symbol.
- Review and update your personal information.
- Sign the consent forms for telehealth and telehealth billing.
- Once you've updated your information and signed the forms, click the Connect button.
After clicking Connect, you will be connected to a “virtual waiting room” until your provider is ready to start your visit.
If your provider is running behind, you may need to restart the visit. You will know you need to restart if you hear a "click" sound and see a gray screen. Simply click the Appointments link on the menu and click camera symbol again.
Apple users: please click here for additional set-up help.
If you do not have the app on your phone or tablet or cannot use the app, you can login on an internet browser.
Login to the Telehealth Service Portal using either Safari (only available on Apple computers/devices) or Chrome internet browsers. (Do NOT use Internet Explorer to login to the Telehealth Service Portal.)
In the portal:
- Click the Appointments link on the menu.
- Go to the correct appointment from your appointments list and click the camera symbol.
- Review and update your personal information.
- Sign the consent forms for telehealth and telehealth billing.
- Once you've updated your information and signed the forms, click the Connect button.
- After clicking Connect, you will be connected to a “virtual waiting room” until your provider is ready to start your visit.
Apple users: please click here for additional set-up help.
After clicking "Connect, you will be in a virtual waiting room until your provider joins the appointment.
If you can see yourself on this screen, stay here until the provider joins the appointment. Do not navigate away or use another internet window during this call so you aren't disconnected. If you using the app on your phone, do not make any calls and do not take incoming phone calls because you may be disconnected from the appointment.
If you CANNOT see yourself on the virtual waiting room screen:
- Make sure your camera is uncovered
- Check your permission settings
- Disconnect and reconnect
- If none of these work, call our Technical Support team: 1-833-692-5190
If your provider is running behind, you may need to restart the visit. You will know you need to restart if you hear a "click" sound and see a gray screen. Simply click the Appointments link on the menu and click camera symbol again.
- If you are already registered to use the patient portal, login here to get ready for your upcoming visit.
- If you are not registered to use the patient portal, but know your Patient ID number, go to MyChaseBrexton.org and register. You will be asked to enter your Patient ID number and, as your password, enter your date of birth.
- If you aren’t registered on the portal and don’t know your Patient ID, call 410-837-2050 X4300.
There are a few things that may make it so you wouldn't be able to do a telehealth appointment. Some of the reasons are if your:
- phone is audio only such as a landline, flip phone like Jitterbug Flip, or a Tracfone.
- device does not have functioning webcam.
- smartphone's connection isn't strong enough - two bars or less or 4G LTE.
- internet service is DSL or dial-up.
- only web browser is Internet Explorer (Internet Explorer will not work for telehealth appointments.
It's okay. If you are a current patient (current means you have seen your provider in the last 3 years) call us and we will switch your appointment to a regular telephone visit: 410-837-2050 X4300.
If you are a new patient, call us and we will switch your appointment to an in-person appointment. We are sorry but we cannot do a telephone voice-only (no video) appointment for our new patients. 410-837-2050 X4300.
There are a couple things that Apple users may need to do to be able to use the telehealth audio and video.
Make certain your web browser is configure to Allow or Ask for Camera and Microphone access. Here's what to do:
Open your Settings.
2: In Settings, scroll down to the Safari app.
3: Scroll to Microphone and Camera. You will need to adjust the settings on each. Click Camera.
4: Click one or the other: Ask or Always. Then go back to the previous screen and choose Microphone.
5: Click Ask or Allow for the Microphone settings. Then close out of your Settings.
During a telehealth visit, your provider can help you with many things such as:
- hospital and routine follow-ups;
- medication refills;
- counseling and psychotherapy - anxiety, depression, post-traumatic stress disorder, substance use treatment, and more;
- pain – joint, muscle, headaches, sprains and strains;
- digestive issues – indigestion, vomiting, constipation, diarrhea;
- general physical issues – fever, sleep disturbances, pink eye;
- respiratory issues – coughing, asthma, allergies, sore throat;
- skin issues - rashes, acne, infections;
- and more.
Chase Brexton’s goal is to provide you high quality, affirming health care no matter what. Sometimes, we will need to see you in person.
But many issues, medical and behavioral, can be evaluated, discussed, and managed using telehealth! Either way, you will get care that is just for you - wherever you are.
You should set yourself up in a quiet space so you and your provider can talk without being disturbed.
It's also good to write down the following so you don't forget things you wanted to talk with your provider about during the appointment:
- an up-to-date list of medications you are taking,
- any questions or health concerns you are having, and
- any health documents or lab results you recently received.
Yes! Sometimes you may need to be seen in-person to get the care you need for your health concern. This could be for a lot of reasons, like for labs or for a hands-on diagnosis.
If a co-pay is required for your telehealth visit, you will receive a bill after the visit and during our normal billing cycle.
No. Telehealth is available for all patients - with or without insurance.
If you are on a sliding fee scale, you will be billed the same amount as you would if the visit were in-person.
Yes, definitely.
If you are a current patient and have your sliding fee scale set up, you will be billed the same as you would if the visit were in-person.
If you are a new patient, please call our Social Work Eligibility Specialists to see about getting coverage or to set up a sliding fee scale for you. You can reach the team at: 410-837-2050 X8806
Yes, you can. BUT if your device doesn't work for a telehealth appointment OR if you have a health issue that needs to be addressed in person (say, you need tests or an in-person physical), you will have to come to a Chase Brexton Center for your appointment.
Please be assured, especially during the COVID-19 pandemic, that we are taking EVERY precaution for the health of our patients, staff, and community:
- All individuals entering any Chase Brexton Center will be screened for symptoms of COVID-19. Anyone with symptoms will be taken to a safe exam space to receive care.
- All staff you will encounter will be wearing a face mask.
- Every frequently touched surface is disinfected continuously throughout the day.
- All waiting areas are reconfigured to ensure physical social distance of 6 feet.
Right now, individuals who are new to Chase Brexton are only able to start with a Chase Brexton Behavioral Health provider by meeting with them in person for the initial assessment. This appointment will help you and your provider determine a good treatment plan and what is the best way to help you in the long run.
Please be assured, especially during the COVID-19 pandemic, that we are taking EVERY precaution for the health of our patients, staff, and community:
- All individuals entering any Chase Brexton Center will be screened for symptoms of COVID-19. Anyone with symptoms will be taken to a safe exam space to receive care.
- All staff you will encounter will be wearing a face mask.
- Every frequently touched surface is disinfected continuously throughout the day.
- All waiting areas are reconfigured to ensure physical social distance of 6 feet.
Yes. Current Chase Brexton medical and dental patients can make a new telehealth appointment with a Behavioral Health provider. Call 410-837-2050 to set up your appointment.
If you are asked to come into your Chase Brexton Center for an initial intake appointment, please know that
we are taking EVERY precaution for the health of our patients, staff, and community:
- All individuals entering any Chase Brexton Center will be screened for symptoms of COVID-19. Anyone with symptoms will be taken to a safe exam space to receive care.
- All staff you will encounter will be wearing a face mask.
- Every frequently touched surface is disinfected continuously throughout the day.
- All waiting areas are reconfigured to ensure physical social distance of 6 feet.
Before scheduling your appointment, please call our Social Work Eligibility Specialists to help you find coverage or to set up a sliding fee scale. You can reach the team at: 410-837-2050 X8806.